Timeline

Staff can initiate and encourage 2-way conversations using a communication tool that best suits the parent.  Everything is time stamped and all edits, communication, and comments are saved to keep your team on track. 

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• SMS - send quick text messages directly from the lead’s profile.

• Email - have the entire email thread visible in a lead’s timeline.

• Facebook Messenger - chat with parents on Facebook directly from the IKS platform.

Free-type your responses for a personal touch

Sometimes you just need to send the parent a quick SMS or email that is specific to them. These one-off communications can be sent directly through the lead’s timeline.

Templates

Use templated responses from our out-of-the box system, or create your own custom templates that use your center’s terminology.

Placeholders

Use the same template for multiple sites and auto-populate information that can be lengthy to type and may differ for each location (Address, phone number)

Domains

Use your own branded domains for two-way email communication. This will allow you to build your own email reputation and increase both brand awareness and email deliverability.